Return and Refund Policy
Last updated: January 1, 2025
This Return and Refund Policy describes the conditions under which returns, refunds, and exchanges are accepted in accordance with European and Spanish consumer protection regulations.
1. Right of Withdrawal
Consumers have the right to withdraw from a purchase within 14 calendar days from the date of receipt of the product, without providing any justification, in accordance with EU law.
2. Conditions for Returns
Returned products must be in their original condition, unused, and include all original packaging and accessories.
3. How to Exercise the Right of Withdrawal
To exercise your right of withdrawal, you must notify us through a clear statement using the contact details provided on this website.
4. Return Shipping
Unless otherwise stated, the consumer is responsible for the direct cost of returning the goods.
5. Refund Process
Refunds will be processed using the same payment method used for the original transaction, within a maximum of 14 calendar days from receipt of the returned goods.
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to personalized products, digital content once downloaded, or services already fully performed.
7. Damaged or Defective Products
If a product is received damaged or defective, please contact us immediately so we can provide a replacement or refund in accordance with applicable law.
8. Exchanges
Product exchanges are subject to availability and must comply with the same conditions applicable to returns.
9. Legal Guarantee
All products are covered by the legal guarantee established under Spanish consumer law.
10. Contact Information
If you have any questions regarding this Return and Refund Policy, please contact us using the details provided on this website.